Corporate Offices

Federated Merchant Solutions
95 E. Jefryn Blvd.
Deer Park, NY 11729

1-877-FMS-0999

Hours: 9:00 AM-6:00 PM, M - F

Credit / Risk Department

The Risk Department is available to answer any questions in regards to pending application or issues regarding transactions under review.

Phone: 1-877-FEDERATED Ext. 7531
Fax: 1-631-574-3123
Hours: 9:00 AM-6:00 PM, Monday-Friday

Supply Orders

Try our online order form under supply orders. Most orders before 3PM EST ship same day.

Phone: 1-877-FEDERATED
Fax: 1-631-574-3108

Sales

Our highly qualified Sales Group is ready to answer any questions about our products, services and rates. We feature state of the art payment systems and the most aggressive pricing in the industry.

Phone: 1-877-FMS-0999 Opt. 1
Fax: 1-877-367-1510

Sales Support

ISOs and Agents and Sales Representatives should contact their Sales Support Specialist with any product, system or application questions.

Phone: 1-877-FMS-0999 Option 2
Fax: 1-631-390-1246
Hours: 8:00 AM-6:00 PM, Monday-Friday

Account Activation

The NEW ACCOUNTS group is responsible for all new clients until they are running live transactions. For any questions or to activate your new Federated account please contact.

Phone: 1-877-FEDERATED Opt. 3
Fax: 1-631-574-3108

Merchant Support

World-class customer service is the key and, the difference between us and our competition

For terminal or system questions/problems, deposit histories, fees, statement and fee inquiries, bank change requests, address changes, authorizations inquiries.

Phone: 1-877-FEDERATED Opt. 4
Fax: 1-631-360-1247
Hours: 24 / 7 / 365

Chargeback and Retrieval Requests

The chargeback department is dedicated to providing quality-experienced assistance to all inquiries in reference to chargebacks and retrievals. From explaining the type of documents that need to be provided for a retrieval request to status inquiries of a chargeback case, our courteous and knowledgeable staff will gladly assist you in all your questions.

Phone: (800) 999-8674
Fax: (516) 962-7834
Hours: Monday-Friday, 9:00am-6:00pm

Human Resources

Federated is always looking for talented people to help our company grow. Phone: 1-877-FMS-0999 X 311
Fax: 1-631-574-3183
E-Mail: hr@fmscreditcard.com